Quote:
Originally Posted by Mythica
Without wanting an argument, there was hardly anything confusing about the FUP which you were told numerous times existed on roam like home which it stated in your legal terms and conditions of the package you signed, you just didn't want to believe this.
Yes VM staff were getting it wrong. (Not the first time they were wrong and wont be the last)
Yes the calculator could have been better explaining the cost of your sim.
But above all that you wanted to ignore the legal terms and conditions. I get why you wouldn't want to ignore VM staff but a bit of common sense would have went a long way here.
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That was precisely the problem. Virgin Media staff got it wrong. 1) The Ooomph team believed and said that the SIM was truly unique and unlimited. They told me directly, after speaking to managers, that it was NOT subject to FUP regarding data limits. 2) The FUP calculator asked users to enter what their SIM cost. Oooomph customers could only enter £0.00 because there was no stated fee for their SIM.(The cost was embedded in a discounted package) The calculator told them they had no data allowance in the EU! 3) I didn't ignore the legal terms. The legal terms were unclear. On the day of Sale I was told that the SIM was unlimited in the EU! Common sense doesn't even enter into it. Customers believe what sales teams tell them or they have nothing to go on. They are the experts, you would think. When I raised the issue with them after using shed loads of data, they stated that the rest of Virgin Media hadn't caught up yet! THat's how sure they were, right up to department management.
This wasn't just a regular, minor, Virgin Media cock up. This was Virgin Media in full "things fall apart, the centre cannot hold' mode.
As I have reported earlier. Virgin Media have apologised profusely for misleading me and other customers and say they have now put things right. Naturally, they declined to put their apology in writing with a full explanation for the cock up.