Quote:
Originally Posted by spiderplant
VM will provide an emergency backup device for vulnerable customers with VOIP
From https://store.virginmedia.com/conten...er%20Guide.pdf:
"Please read below carefully.
• If there's a power cut or network outage, you won't be able to make or receive calls.
• If you have accessibility needs, call us on 0345 454 1111 and we'll send an engineer to provide an Emergency Backup device at no extra cost that allows 999 calls during outages.
• Any devices connected to your phone, such as care, fire or burglar alarms will stop working if there's a power or network outage
• Some connected devices might not be compatible with our fibre phone line please check with the device manufacturer.
• Devices connected to extension wiring and sockets will stop working after your phone service has been switched.
• Please keep the Hub switched on 24/7, even overnight, or you won't be able to make or receive calls." |
Thanks SP, that's very reassuring for vulnerable customers.
Do you know if there are any plans to move existing customers onto VOIP?