|
Re: Virgin Media's £240 early exit fee is unlawful,
Quote:
Originally Posted by Mr K
Well, the telecoms watchdog disagrees and thinks it unfair. Tough luck VM.
|
But not illegal/unlawful (yet).
https://amp.theguardian.com/money/20...inate-contract
Quote:
Virgin Media may have breached consumer protection rules by charging customers up to £240 for ending their contract early, according to an investigation by the telecoms regulator Ofcom. In a preliminary ruling this week, Ofcom says it has “reasonable grounds to believe” that Virgin has contravened its general conditions which state companies cannot charge excessive fees that disincentivise customers from switching supplier.
The company may also have fallen foul of Ofcom rules by failing to publish clear information on fees, and by requiring customers who move home to sign a new fixed-term contract or face an early termination charge.
“Having assessed all available evidence, we have reasonable grounds to believe Virgin Media has broken our rules,” says Ofcom. “Virgin Media now has an opportunity to formally respond to our provisional decision. We will take any further representations the company makes into account before our final ruling.”
|
"May have"
---------- Post added at 08:41 ---------- Previous post was at 08:32 ----------
Title changed, as final ruling has not yet been reached.
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
|