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Originally Posted by Skie
Lot of Stockholme syndrome here.
The piece specifically talks about how all major providers, except for Virgin Media, have signed up to the voluntary code that means existing customers can access new customer deals. If it's such an impossible thing to do, why has everyone else done it?
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Nobody said it’s impossible - however it’s a fairly standard practice across many industries to offer new customer deals or discretionary discounts to those who want to jump through the extra hoops to get it. This increases market share/revenue/profits by getting customers who otherwise wouldn’t be customers.