Cable Forum - View Single Post - Tivo V6 Are VM frontline staff now discouraged from escalating customer issues?

Stephen · 22-10-2017, 15:09

To be honest I put the blame on the customer for that. If you have a dd and it took you 2 years to notice it then a 50% refund is pretty fair. Some companies would only refhnd 3 or 6 months if it was not the fault of the provider.

I work in CEO complaint and customer relations so am the highest level someone can deal with before it goes to deadlock and the ombudsmen. It's your account and bank account so you should be monitoring it.

22-10-2017, 15:09	#45
Stephen Bah Humbug!! Join Date: Feb 2004 Location: Glasgow Age: 43 Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited Posts: 13,778	Re: Are VM frontline staff now discouraged from escalating customer issues? To be honest I put the blame on the customer for that. If you have a dd and it took you 2 years to notice it then a 50% refund is pretty fair. Some companies would only refhnd 3 or 6 months if it was not the fault of the provider. I work in CEO complaint and customer relations so am the highest level someone can deal with before it goes to deadlock and the ombudsmen. It's your account and bank account so you should be monitoring it. __________________ AMD Ryzen 7 7700 \| 32GB DDR5 6000 \| RADEON 7900XT \| WD 2TB NVME