Cable Forum - View Single Post - Virgin Media not honoring sales commitment from Direct sales team - product mis-sold

bubblegun · 26-01-2018, 00:58

Have you been issued with a letter stating deadlock position?

If so then you can refer to OFCOM and go to arbitration but be warned you may not get the result you want if the company has done everything they can to resolve the complaint.

Deadlock means they have offered you the best solution and you have rejected the best they can offer.

Where I work you will often get a better offer when you raise the complaint than the company need to offer.
If you reject that then you may only get the minimum that they legally need to do, often this is worse than the first offer you got to resolve the complaint initially.

26-01-2018, 00:58	#2
bubblegun cf.addict Join Date: Jan 2008 Location: Earth Services: Virgin TV 360 Virgin 500Mb FTTP -AX86+AC86U AIMesh - O2 Mobile Posts: 421	Re: Virgin Media not honoring sales commitment from Direct sales team - product mis-s Have you been issued with a letter stating deadlock position? If so then you can refer to OFCOM and go to arbitration but be warned you may not get the result you want if the company has done everything they can to resolve the complaint. Deadlock means they have offered you the best solution and you have rejected the best they can offer. Where I work you will often get a better offer when you raise the complaint than the company need to offer. If you reject that then you may only get the minimum that they legally need to do, often this is worse than the first offer you got to resolve the complaint initially. __________________ My opinions are my own. Last edited by bubblegun; 26-01-2018 at 01:05.