Cable Forum - View Single Post - Want ADSL?-Read on....

themelon · 07-12-2003, 11:49

It is possible to have as many problems if not more with ADSL.

At work we have had numerous problems, in fairness mainly with BT and their exchanges. If we could get cable we would probably have that because we are getting rather sick of BT in general, I honestly dont see how they need to rebuild the curcuit twice between us in the exchanged, obviously it was botched the first time. Also it resulted in a crackly hissing line to the present day.....to which BT Insist we try 4 handsets on each extension....around 35!! Then they 'might' consider investigating a clear fault. The CS rep even asked why the line was crackling when we rang..insisted our phone was at fault..yes BT have excellent customer service! NOT. The ADSL line which is seperate doesnt have the crackles!?!

Honestly most companies customer service are a joke after you get past a certain size, the smaller the company the better, the same goes for ISPs.

Think its a matter of luck and dependant on where you live!

If you live in a over subscribed cable area that could be very poor! Undersubscribed your Ok. If you live in an area using 50:1 contention on your connection where all users to your exchange are maxing their connection it can be as fast as a one legged horse, you might as well yank it out and plug in the modem......except that will only run at about 36kbs after you convert you line.nightmare!!

07-12-2003, 11:49	#102
themelon Inactive Join Date: Dec 2003 Location: Stoke-On-Trent Posts: 561	Re: Want ADSL?-Read on.... It is possible to have as many problems if not more with ADSL. At work we have had numerous problems, in fairness mainly with BT and their exchanges. If we could get cable we would probably have that because we are getting rather sick of BT in general, I honestly dont see how they need to rebuild the curcuit twice between us in the exchanged, obviously it was botched the first time. Also it resulted in a crackly hissing line to the present day.....to which BT Insist we try 4 handsets on each extension....around 35!! Then they 'might' consider investigating a clear fault. The CS rep even asked why the line was crackling when we rang..insisted our phone was at fault..yes BT have excellent customer service! NOT. The ADSL line which is seperate doesnt have the crackles!?! Honestly most companies customer service are a joke after you get past a certain size, the smaller the company the better, the same goes for ISPs. Think its a matter of luck and dependant on where you live! If you live in a over subscribed cable area that could be very poor! Undersubscribed your Ok. If you live in an area using 50:1 contention on your connection where all users to your exchange are maxing their connection it can be as fast as a one legged horse, you might as well yank it out and plug in the modem......except that will only run at about 36kbs after you convert you line.nightmare!!