Quote:
|
Originally Posted by dellwear
Because were the only people that have ever lived in this house, and even though the line is installed, and we have the BT box on the wall they consider it a new connection and its £74.99, but I'm going to ring them and try and get them to do it for a reduced price, after all the cables and stuff are all in the house all they need to do is connect it up at the exchange.
|
Ah - that probably explains it..
You cannot get "free reconnection" as yours is not a "reconnection" - as you are the only people ever to have lived there.
On new estates/building projects etc, BT sometimes (with the agreement of the builders) install telephone lines for the residents while the houses are being built - its easier for both BT and the builders to do it then rather than afterwards.
However, BT do not charge the builders for this installation - instead they charge the 1st residents who decide to use BT (which would be you)
Hence, it sometimes looks like a reconnection, including to the people living there - until they realise that its a new house and no one has lived there before. The next issue is obviously why the builders didn't pay
btw BT are not allowed to deviate from their price list - OFTEL rules, so cannot "discount" it from you and not for everyone else