Re: Moans and Pet Hates - Part 8
Businesses that have no clue and don't listen to the customer.
Went into a shop for something the other day that would cost £800.
The guy then spends an hour trying to convince me to buy a model that costs £3600 with all bells and whistles.
1) I had my budget set.
2) I don't need all the bells and whistles. The main point of what I want it that it does one job, not a billion different things.
It's like going to buy a Fiesta and they try and sell you a Porsche.
LISTEN TO THE NEEDS OF THE CUSTOMER.
The result: He lost the sale and I went elsewhere.
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