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Originally Posted by andygrif
the bigger picture is that the systems, staffing and training are not up to scratch - and that is the management's fault.
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Absolutely-that is something I have been saying for years.
The monkies at the top don't give a stuff about the wage paying customers, all they are interested in is lining their pockets.
The problems being discussed here on CF are
nothing new when it comes to ntl, it's the same old story-BS from associates who woiuld rather lie than go find out the facts/phone calls promised but not returned/telephone ping pong/engineers not turning up & then ntl offering an appointment in another 2 weeks time/no one willing to own a customer's problem.
I could go on, but like I say, it's nothing new when it comes to ntl.