Thread: Tivo V6 Are VM frontline staff now discouraged from escalating customer issues?
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Old 20-10-2017, 20:15   #11
Mr K
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Re: Are VM frontline staff now discouraged from escalating customer issues?
Quote:
Originally Posted by Taf View Post
The fault affecting my connection has been unsolved after over TWO Years.

I have reported it to VM via the forums for all that time.

http://community.virginmedia.com/t5/...2917052#M47374

The response from Vm was not what I wanted to hear...

VM has advised me to take it up with CISAS!!!!!!
tell them paying your monthly bill is 'out of your hands'
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