Cable Forum - View Single Post - 500M Northampton Re segmentation Saga 7 months on

adz161 · 10-07-2020, 13:16

Hi All,

Hoping that someone can help/provide some guidance on a issue we have here in Northampton.

I live in a new build area Pineham , have been here for 5 years and a customer of Virgin Media with no issues whatsoever. Always got full speeds 24/7. And my BQM was perfect.

Around early Jan, VM have started/completed a reseg and refreshed the cmts hardware at the headend.

Since this , the internet has been absolutely awful with high latency all day long which makes anything other than general web browsing painful.

There seems to be no sign of them fixing this as they just keep moving the fix date along and along, but this is affecting around ~700 homes on just my estate. Speaking with VM we are just getting the scripted response that we can now leave if we want to as we have complained so many times, but currently there is no other providers that service my area.

I have been patient and appreciate the current situation with covid, but as we are now also starting to see issues with intermittent pixelation whilst watching tv, it is becoming increasingly more frustrating.

Any help/advise or insights if anyone here works for virgin media and could shed some light on what the issue is and when it will actually be fixed would be greatly appreciated.

Thanks,

Adam

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
723000000
Locked
Ranged Upstream Channel (Hz)
39399976
Locked
Provisioning State
Online

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 723000000 2.5 38 256 qam 40
2 539000000 3.9 38 256 qam 17
3 547000000 3.7 38 256 qam 18
4 555000000 3.7 38 256 qam 19
5 563000000 3.7 38 256 qam 20
6 571000000 3.5 38 256 qam 21
7 579000000 3.2 38 256 qam 22
8 587000000 3.5 38 256 qam 23
9 595000000 3.2 38 256 qam 24
10 603000000 3.4 38 256 qam 25
11 611000000 3 38 256 qam 26
12 619000000 3 38 256 qam 27
13 627000000 2.9 38 256 qam 28
14 635000000 2.5 38 256 qam 29
15 643000000 2.5 38 256 qam 30
16 651000000 2 38 256 qam 31
17 659000000 2.2 38 256 qam 32
18 667000000 2.2 38 256 qam 33
19 675000000 2.2 38 256 qam 34
20 683000000 2.5 38 256 qam 35
21 691000000 2.5 38 256 qam 36
22 699000000 2.7 38 256 qam 37
23 707000000 2.5 38 256 qam 38
24 715000000 2.5 38 256 qam 39

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 17 0
2 Locked 38.9 16 0
3 Locked 38.6 18 0
4 Locked 38.9 13 0
5 Locked 38.9 12 0
6 Locked 38.9 10 0
7 Locked 38.9 11 0
8 Locked 38.9 10 0
9 Locked 38.9 8 0
10 Locked 38.9 11 0
11 Locked 38.9 16 0
12 Locked 38.9 10 0
13 Locked 38.9 9 0
14 Locked 38.9 20 0
15 Locked 38.6 13 0
16 Locked 38.9 24 0
17 Locked 38.6 27 0
18 Locked 38.6 22 0
19 Locked 38.6 19 0
20 Locked 38.9 26 0
21 Locked 38.9 24 0
22 Locked 38.9 21 0
23 Locked 38.6 15 0
24 Locked 38.6 8 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399976 4.3 5120 64 qam 2
2 25800012 4.3 5120 64 qam 4
3 32599957 4.3 5120 64 qam 3
4 46200014 4.3 5120 64 qam 1

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
A,.iyewrkldJKDHSUBsg

Primary Downstream Service Flow
SFID 5466
Max Traffic Rate 575000000
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 5465
Max Traffic Rate 38520000
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort

Network Log
Time Priority Description
06/07/2020 21:59:19 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 17:12:55 notice LAN login Success;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 09:51:11 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 09:51:10 Warning! B-INIT-RNG Failure - Retries exceeded;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 09:49:43 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 09:49:1 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 09:47:10 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 09:47:9 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 09:47:9 critical Ranging Request Retries exhausted;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 09:46:13 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 06:06:50 Error DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 00:01:29 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
05/07/2020 14:21:51 Error DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
01/07/2020 04:09:56 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
30/06/2020 18:48:24 notice LAN login Success;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
30/06/2020 06:48:28 notice DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
30/06/2020 06:48:28 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 15:47:44 Error DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 09:01:24 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 00:47:2 Error DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;

10-07-2020, 13:16	#1
adz161 cf.member Join Date: Feb 2018 Posts: 10	Northampton Re segmentation Saga 7 months on Hi All, Hoping that someone can help/provide some guidance on a issue we have here in Northampton. I live in a new build area Pineham , have been here for 5 years and a customer of Virgin Media with no issues whatsoever. Always got full speeds 24/7. And my BQM was perfect. Around early Jan, VM have started/completed a reseg and refreshed the cmts hardware at the headend. Since this , the internet has been absolutely awful with high latency all day long which makes anything other than general web browsing painful. There seems to be no sign of them fixing this as they just keep moving the fix date along and along, but this is affecting around ~700 homes on just my estate. Speaking with VM we are just getting the scripted response that we can now leave if we want to as we have complained so many times, but currently there is no other providers that service my area. I have been patient and appreciate the current situation with covid, but as we are now also starting to see issues with intermittent pixelation whilst watching tv, it is becoming increasingly more frustrating. Any help/advise or insights if anyone here works for virgin media and could shed some light on what the issue is and when it will actually be fixed would be greatly appreciated. Thanks, Adam Cable Modem Status Item Status Comments Acquired Downstream Channel (Hz) 723000000 Locked Ranged Upstream Channel (Hz) 39399976 Locked Provisioning State Online Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 723000000 2.5 38 256 qam 40 2 539000000 3.9 38 256 qam 17 3 547000000 3.7 38 256 qam 18 4 555000000 3.7 38 256 qam 19 5 563000000 3.7 38 256 qam 20 6 571000000 3.5 38 256 qam 21 7 579000000 3.2 38 256 qam 22 8 587000000 3.5 38 256 qam 23 9 595000000 3.2 38 256 qam 24 10 603000000 3.4 38 256 qam 25 11 611000000 3 38 256 qam 26 12 619000000 3 38 256 qam 27 13 627000000 2.9 38 256 qam 28 14 635000000 2.5 38 256 qam 29 15 643000000 2.5 38 256 qam 30 16 651000000 2 38 256 qam 31 17 659000000 2.2 38 256 qam 32 18 667000000 2.2 38 256 qam 33 19 675000000 2.2 38 256 qam 34 20 683000000 2.5 38 256 qam 35 21 691000000 2.5 38 256 qam 36 22 699000000 2.7 38 256 qam 37 23 707000000 2.5 38 256 qam 38 24 715000000 2.5 38 256 qam 39 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.9 17 0 2 Locked 38.9 16 0 3 Locked 38.6 18 0 4 Locked 38.9 13 0 5 Locked 38.9 12 0 6 Locked 38.9 10 0 7 Locked 38.9 11 0 8 Locked 38.9 10 0 9 Locked 38.9 8 0 10 Locked 38.9 11 0 11 Locked 38.9 16 0 12 Locked 38.9 10 0 13 Locked 38.9 9 0 14 Locked 38.9 20 0 15 Locked 38.6 13 0 16 Locked 38.9 24 0 17 Locked 38.6 27 0 18 Locked 38.6 22 0 19 Locked 38.6 19 0 20 Locked 38.9 26 0 21 Locked 38.9 24 0 22 Locked 38.9 21 0 23 Locked 38.6 15 0 24 Locked 38.6 8 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 39399976 4.3 5120 64 qam 2 2 25800012 4.3 5120 64 qam 4 3 32599957 4.3 5120 64 qam 3 4 46200014 4.3 5120 64 qam 1 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file A,.iyewrkldJKDHSUBsg Primary Downstream Service Flow SFID 5466 Max Traffic Rate 575000000 Max Traffic Burst 42600 Min Traffic Rate 0 Primary Upstream Service Flow SFID 5465 Max Traffic Rate 38520000 Max Traffic Burst 42600 Min Traffic Rate 0 Max Concatenated Burst 16320 Scheduling Type BestEffort Network Log Time Priority Description 06/07/2020 21:59:19 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 17:12:55 notice LAN login Success;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 09:51:11 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 09:51:10 Warning! B-INIT-RNG Failure - Retries exceeded;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 09:49:43 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 09:49:1 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 09:47:10 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 09:47:9 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 09:47:9 critical Ranging Request Retries exhausted;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 09:46:13 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 06:06:50 Error DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 06/07/2020 00:01:29 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 05/07/2020 14:21:51 Error DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 01/07/2020 04:09:56 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 30/06/2020 18:48:24 notice LAN login Success;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 30/06/2020 06:48:28 notice DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 30/06/2020 06:48:28 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 29/06/2020 15:47:44 Error DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 29/06/2020 09:01:24 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0; 29/06/2020 00:47:2 Error DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:04:b5:c3;CMTS-MAC=a0:f8:49:6a:f2:43;CM-QOS=1.1;CM-VER=3.0;