View Single Post
Old 02-09-2020, 11:44   #1
Kushan
FORMER Virgin Media Staff
 
Kushan's Avatar
 
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
Kushan has a bronzed appealKushan has a bronzed appeal
Kushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appeal
Ping times to Hub3 are abysmal

I don't know how long this has been going on for, but I've definitely noticed performance issues with my connection for a while now, gradually getting worse to the point where I have to actually do something about it..

Throughput seems okay, but latency is naff and packets are being dropped. The thing is, it's happening at the Hub, before it even gets to the CMTS.

Code:
Tracing route to 192.168.100.1 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  RT-AX88U-C418 [192.168.1.1]
  2   176 ms   202 ms   189 ms  192.168.100.1
Code:
Tracing route to bbc.co.uk [151.101.0.81]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  RT-AX88U-C418 [192.168.1.1]
  2     *      288 ms     *     10.42.240.1
  3   215 ms     *        *     pres-core-2b-xe-521-0.network.virginmedia.net [80.0.160.169]
  4     *        *        *     Request timed out.
  5     *        *      656 ms  tcma5-ic-1-ae0-0.network.virginmedia.net [62.253.174.181]
  6     *        *      366 ms  199.27.73.124
  7   658 ms     *      453 ms  151.101.0.81
Weirdly, my TBB graph isn't too bad (You can see where I've rebooted the hub at 10am):



And as I said, throughput is fine when something works, I can get near full speeds on speedtest.net - it takes a while to get going but when it does, it's fine. I've not seen something like this before, has anyone else and got any idea on what would fix it?

Rebooting the hub makes it a little better but not by much. It's currently running in modem mode. I've not tried factory resetting yet, that'll be my next port of call but it's a bit of a faff so I'll have to do it later.
__________________
My views are my own and in no way reflect those of Virgin Media.
Kushan is offline   Reply With Quote