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**Hugh** · 19-12-2018, 16:10

Whilst it is unfortunate for the poster to have experienced poor Customer Service, I don't believe it is a common as you seem to be intimating, Richard.

When I rang up to discuss my monthly bill (when VM were offering new customers a reduced deal last month), I had a very pleasant discussion with the Customer Service Rep, we agreed a new price (saving me £12 per month on my existing package), and I then received a follow-up email confirming what had been agreed (and this month's bill reflects the agreed changes).

Again, it's wrong that the poster didn't get what was agreed, but I think you paint too dark a picture - ymmv.

19-12-2018, 16:10	#9
Hugh laeva recumbens anguis Cable Forum Team Join Date: Jun 2006 Age: 67 Services: Premiere Collection Posts: 42,099	Re: Wanting to complain who do I speak to? Whilst it is unfortunate for the poster to have experienced poor Customer Service, I don't believe it is a common as you seem to be intimating, Richard. When I rang up to discuss my monthly bill (when VM were offering new customers a reduced deal last month), I had a very pleasant discussion with the Customer Service Rep, we agreed a new price (saving me £12 per month on my existing package), and I then received a follow-up email confirming what had been agreed (and this month's bill reflects the agreed changes). Again, it's wrong that the poster didn't get what was agreed, but I think you paint too dark a picture - ymmv. __________________ There is always light. If only we’re brave enough to see it. If only we’re brave enough to be it. If my post is in bold and this colour, it's a Moderator Request.