Quote:
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Originally Posted by Mark B
Most often people do not put the phone dopwn on you. For starters, it's not a phone anyway, it's a headset plugged into a swtchboard terminal, so there's nothing to 'put down' anyway.
The likely cause is the phone system going wrong. Still unacceptable, but I get annoyed when I constantly read that ntl staff hang up on customers. We don't.
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Even so without glossing over the facts the set the headset plugs into has the option to hold/mute or terminate no doubt.
My guess is they are still using the remarkable £8 million pound piece of crap called Genesis.
