Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

Jason1 · 08-09-2004, 16:23

No suprise there called ntl to cancel my broadband as my free trail has expired on Monday took 50 Mins to get call answered to be told i would have to call back on tuesday as cancellations close at 5pm. Straight after calling ntl that eveing i called bt to order adsl, got a message we a very busy at the moment if you would like our phone system to hold you position in the q please press 1 and enter your phone number did so this took 2 minutes and i was called back within 15m to take my order. With the amount of customers ntl has you would think they would introduce a simular system just quess they hope you will hang up

08-09-2004, 16:23	#5
Jason1 Inactive Join Date: Dec 2003 Location: London Age: 40 Services: SkyHD+ & Multi room 12MB SkyBroadband, Sky Talk Posts: 140	Re: NTL is call centre with longest wait in Mirror test No suprise there called ntl to cancel my broadband as my free trail has expired on Monday took 50 Mins to get call answered to be told i would have to call back on tuesday as cancellations close at 5pm. Straight after calling ntl that eveing i called bt to order adsl, got a message we a very busy at the moment if you would like our phone system to hold you position in the q please press 1 and enter your phone number did so this took 2 minutes and i was called back within 15m to take my order. With the amount of customers ntl has you would think they would introduce a simular system just quess they hope you will hang up