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Old 04-12-2018, 12:29   #412
pgnl
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Join Date: Jan 2011
Services: VM BB (Since Jan 2001) Hub 3.0/Modem Mode, WDTV, Roku, FireTV, Apple TV 4
Posts: 35
pgnl is an unknown quantity at this point
Re: Virgin Media Customer Service- Your Personal Experience

Whenever anything goes wrong with VM or Sky (and it does almost every year) I bite my tongue, fight my corner politely but firmly, then write a letter and post it to them heading it up 'Formal Complaint' they always ring me, apologise and offer me a discounted rate.

This is a game, you have to play it to your advantage.

Drives me nuts however...
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