Quote:
Originally Posted by OLD BOY
I have never had bad experiences with VM customer services. Maybe the customer services teams are different according to where you live. That's the only thing I can think of.
Even when having to contact them in the evening and being put through to an Indian call centre, an IT problem I was having was resolved in 15 minutes. I did find it difficult to understand what he was saying because of his very strong Indian accent, but we got through it and he came up trumps.
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Yes, one of the incidents of good customer service that I had was with that overseas call centre. He spoke very good English which helped enormously.