[Kieleyw]

My Partner has a default notice on his record from 2015 – it was paid in full in 2016 however does not show as paid, it has a zero balance but still says 'defaulted' in status. My Partner has contacted virgin media to ask them to remove it and to mark it as 'satisfied' but haven’t heard anything back from them. Is there anything I can do? We are currently trying to get a mortgage for our first family home and are worried that we will loose the house of our dreams if this can't be sorted.