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Old 03-05-2021, 09:32   #18
1andrew1
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Re: Virgin Media merger with O2 approved by competition regulator

Quote:
Originally Posted by Skie View Post
I think it was okay when I was with them a while back. But mergers are rarely about doing things well and they can tend to be a race to the bottom. I'd honestly expect VM to not change a habit of a lifetime, they'll more than likely offshore O2's customer services if they are still UK based.
It's a merger and no reason that VM will dominate decisions like this one. Indeed, the Chief Commercial Officer for Mobile in the merged company will come from O2. https://www.broadbandtvnews.com/2021...nts-confirmed/

And when BT acquired EE, it subsequently committed to onshoring call centres which it has achieved.

Last edited by 1andrew1; 03-05-2021 at 09:41.
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