If nothing goes wrong and you don't change your package, VM is ok. If either of these happens you have seen for yourself the delays, being told incorrect information, being lied to and general farce that it becomes.
The internet (including their own Community Forum) will show that you are not alone (not that this makes it right or will make you feel any better about it).
If, as I expect, you continue to be messed about and you complain, it's likely that you'll experience much the of the same behaviour. Then, i'd advise that you complain to CISAS where most times the result is in the customers favour.
https://www.cedr.com/consumer/cisas/complainnow/