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Chloé Palmas · 24-06-2018, 23:25

Cold call is totally different, I am saying for verified / expected calls based on existing accounts / customer service.

It is based on incoming as well as when you call them though.

Over the last couple days, hubby has been dealing with open reach yet as he has to go through Sky and they have had to call him and when they need to verify that it is him, they do ask security but they do know that it is him...

24-06-2018, 23:25	#17
Chloé Palmas Inactive Join Date: May 2018 Location: Surrey Services: Sky HD (2 TB / 1.5 TB MultiRoom) Sky Fiber Max Posts: 510	Re: Dixons Carphone data breach Cold call is totally different, I am saying for verified / expected calls based on existing accounts / customer service. It is based on incoming as well as when you call them though. Over the last couple days, hubby has been dealing with open reach yet as he has to go through Sky and they have had to call him and when they need to verify that it is him, they do ask security but they do know that it is him...