Quote:
Originally Posted by denphone
Sadly it was inevitable given the current retail environment.
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It's not inevitable imo, I went in the Swatch shop in Brussels the other day and the level of service was incredible, I sat there watching for a while and noticed that whilst the shop was packed no one bought anything, the other half wanted to buy one but when she looked on line they were half the price but then if it weren't for the store how many people would have remembered them let alone found them online, when you compare that with most shops with their sullen, unhelpful staff it's no wonder they're struggling, to survive you've got to offer something different, toys r us went under but the entertainer is thriving due to its innovative approach and it's ability to evolve. One of the things that grates me in shops is when they've got one person on the till with a queue and three others stacking shelves, makes me want to walk out empty handed tbh