Quote:
Originally Posted by Tali
That device is only a display which is 'supposed' to make it easier to understand how much you're using. It most likely won't show the actual meter reading (some do). The readings that you're billed to will be on the meter itself - which will most likely be installed where your old meters were. There should be a display on there that shows various readings. You may need to press a button to get the reading. On the electric, as has already been mentioned, you're looking for Total Import kwh (or if you're on Economy 7 heating or something similar, R1 and R2).
The gas meter will likely be blank until you press a button to wake it up.
If your supplier can't get a reading remotely, it could be because you've changed supplier since the meter was installed. The first generation of meters could only talk to the supplier that installed it. Those meters should be getting a firmware upgrade this year that will allow any supplier to talk to it. Hang on in there and they should start working again.
If your current supplier is the one that installed it, they should be able to talk to it.
If it was installed in the last 12 months or so, it should be 2nd generation meter and any supplier should be able to talk to it.
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1) it's the same supplier that fitted it. 2) it is showing that since 1st Jan I have just used 4p on gas ! Central heating and cooking ,hot water all gas. Both meters are blank and definitely no screen showing total used in quarter on it .Think could be that it was set to send reading once a month ,changed to half hour will see !