Thread: Smart meter
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Old 20-01-2021, 18:25   #7
Tali
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Join Date: Sep 2007
Location: West Mids
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Re: Smart meter

Quote:
It's displays usage etc . Cost per day. However I can't see how to get a reading
That device is only a display which is 'supposed' to make it easier to understand how much you're using. It most likely won't show the actual meter reading (some do). The readings that you're billed to will be on the meter itself - which will most likely be installed where your old meters were. There should be a display on there that shows various readings. You may need to press a button to get the reading. On the electric, as has already been mentioned, you're looking for Total Import kwh (or if you're on Economy 7 heating or something similar, R1 and R2).

The gas meter will likely be blank until you press a button to wake it up.

If your supplier can't get a reading remotely, it could be because you've changed supplier since the meter was installed. The first generation of meters could only talk to the supplier that installed it. Those meters should be getting a firmware upgrade this year that will allow any supplier to talk to it. Hang on in there and they should start working again.

If your current supplier is the one that installed it, they should be able to talk to it.

If it was installed in the last 12 months or so, it should be 2nd generation meter and any supplier should be able to talk to it.
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