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Old 05-11-2003, 14:51   #6
th'engineer
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Join Date: Jun 2003
Location: Middleton North West Manchester
Services: up to 30 MEG CF version of Peter Kay
Posts: 1,871
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Mnachester CS leading Light in Service

Today have spoke to CS in Manchester and have spoke to a very helpful person on the end of the telephone.

He was professional, courteous, understood the problem right away and actioned the problem within the faults system.

He also had a similar NTL package to myself so was fully aware of the problems experienced by the user.

The last time that I spoke to the same person he also actioned the fault with professionalism.

So I can honestly say it depends who you get through to on the telephone anyway a full 10 marks to NTL CS in Manchester

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