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Originally Posted by Keytops
 So, am I right in assuming that if NTL hadn't crammed more users in nobody would of received a bonus? Does customer satifaction not play a part? |
No you wouldnt be right at all, we get our bonus if the company has displayed customer satisfaction AND been profitable.
It is based on Churn (how many leave) against (how many sign up) and how many are saved from leaving.
So take your smarmy comments elsewhere...and for the record I am no longer employed by NTL.