22-05-2022, 18:25
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#2
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,293
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Re: Stay with GiffGaff or save £8 to change to Virgin?
Quote:
Originally Posted by kered10
I was recently cold-called by Virgin to discuss my expiring BB/TV/landline discount. I asked enough questions to feel happy it wasn't scam, and ended up keeping Maxit TV, Anytime calls, and upgrading to 500Mb BB for £90/month for 18 months. There was some mention of a SIM, but I said I was happy with GiffGaff, who I pay £8/month to, for 3GB data, unlimited calls/texts.
Now that the dust has settled, I've looked at my new contract with VM, which is for £83/month, and they've sent me a SIM card for Virgin Mobile that will be £7/month for 10GB, unlimited calls/texts, whether I use it or not.
Virgin Mobile get less good reviews for customer service than GiffGaff, but then, I've not had to use customer service with a mobile operator for years.
The obvious thing is to get my PAC code and change and save the £8.
Does anyone have any supporting or opposing experience or opinion?
Thanks in advance,
Derek
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I don't think GiffGaff have any proper customer service, just a forum to air problems. However if it's good customer service with VM you're after you may want to look elsewhere. Others may disagree but when I had a phone with them it wasn't plain sailing.
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