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Old 08-09-2004, 16:34   #1
Richard M
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Join Date: Jun 2003
Location: Los Angeles, CA
Age: 44
Posts: 6,343
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NTL is call centre with longest wait in Mirror test

Quote:
THE telecoms giant proudly advertises itself as "Better Choice, Better Value".

But after the extraordinary delays we suffered, a more appropriate slogan for the cable firm would be: "Better hang up..!"

NTL's national helpline kept us waiting almost an hour. When - after 15 minutes - our first attempt to speak to an operator looked like succeeding, she kindly hung up.

To make sure we got the message, she put the phone down again after our second attempt 20 minutes later.

Thankfully, after our third call, we were answered and even helped.

"It's really busy at the moment," the operator explained.

"There have been some changes in the call centres recently - but they seem to have made things worse."

Waiting time: 50mins 12secs
http://www.mirror.co.uk/news/allnews...name_page.html
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