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Old 27-08-2004, 12:49   #2
Paul K
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Join Date: Jun 2003
Location: Essex innit
Age: 50
Services: Sky HD + 16Mb ADSL BT Telephone
Posts: 15,735
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Re: Important New Support Information

Quote:
Originally Posted by monkeybreath
It is Harmony upgrade time at the weekend, from 8pm Friday 27th August and Wednesday 1st September.

During that period you will be unable to make changes to your Internet service. However you will still be able to send and receive emails, surf the web and upload to your webspace.


If you need to change your service, such as add an additional email address, please make sure you do this before 26th August or after 1st Sept. You can find Member services under "your Account" at www.ntlworld.com

During this upgrade our Internet support centres will have limited access to their computer systems. We will restore full service on the afternoon of 1st September.

This upgrade project continues until the end of 2004, and means two further instances when service will be restricted. We will let you know in advance when this will happen.

We would like to apologise for any inconvenience these works may cause.

Just posted for anyone that missed it on the server status page

MB
Is that "Can still send and receive emails and upload to their webspace if it works as well as normal"??
Hope it all goes smoothly though as we all know its the poor CS staff on the phones that take all the flak
Good luck guys No breaking the Broadband systems in the South East though please
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