Cable Forum - View Single Post

Simon Rochelle · 30-03-2004, 20:54

A telco does not by law have to give you any working service, i think the only one that does is BT, and thats provided they are able to provide service to you at a reasonable cost, e.g, the only time they wouldnt is if they had to lay several miles of cables in the outer hebrides or something.

It will also most likely be within the terms and conditions of your contract that they can terminate service with you at any time, without notification probably for no reason.

That then leaves them the cushion that if they do accidently knock of your service, they can spend as long as they like putting it back on, as contractually, they have terminated your last contract and so are not under any contract with you to reproivde service in a set number of days.

The best thing you can do is to breathe down there necks and upset the people on the other end of the phone constantly asking for escalations to managers until someone gets someone out the next day. I have a lot of experience with call centre work, and the best way to get results is just to upset people until they get sick of hearing your voice. Also, attempt to apply for compensation due to the 'hardship' this has caused you, maybe a months free line rental or more etc etc.

30-03-2004, 20:54	#13
Simon Rochelle Inactive Join Date: Mar 2004 Posts: 32	Re: Phone disconnection woes A telco does not by law have to give you any working service, i think the only one that does is BT, and thats provided they are able to provide service to you at a reasonable cost, e.g, the only time they wouldnt is if they had to lay several miles of cables in the outer hebrides or something. It will also most likely be within the terms and conditions of your contract that they can terminate service with you at any time, without notification probably for no reason. That then leaves them the cushion that if they do accidently knock of your service, they can spend as long as they like putting it back on, as contractually, they have terminated your last contract and so are not under any contract with you to reproivde service in a set number of days. The best thing you can do is to breathe down there necks and upset the people on the other end of the phone constantly asking for escalations to managers until someone gets someone out the next day. I have a lot of experience with call centre work, and the best way to get results is just to upset people until they get sick of hearing your voice. Also, attempt to apply for compensation due to the 'hardship' this has caused you, maybe a months free line rental or more etc etc.