NTL disconnected my phone on Wednesday (24/03/04).
They have no idea why (all bills paid etc.).
After several days and numerous phone calls with people promising to call back (and not) someone actually did call me back.
I have been promised everything from a couple of hours to the next day, for reconnection. They're reconnecting me on Thursday (01/04/04)!
A whole week.
If I phone up about the TV I seem to be able to get an engineer out the next day (yes I know that they are probably different).
I wan't too unhappy about the disconnection.
I am unhappy with the poor sods in the call centre for the broken promises on people phoning back.
I am really unhappy about the crap service, the run around, the broken promises, the feeling that my custom is not valued.
I am angry with what seems to be poor procedures in escalating complaints.
I am really very angry about feeling completely and utterly powerless.
I have a very sick wife and really need a reliable service (and explained that to them).
I also have cable TV and cable modem: they can take the fscking lot and shove it.
Paul Hounslow
Reading, England
http://www.triagonal.co.uk/pmh/