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Old 31-10-2018, 01:06   #34
bbxxl
cf.addict
 
Join Date: Oct 2009
Posts: 316
bbxxl is just really nicebbxxl is just really nicebbxxl is just really nicebbxxl is just really nicebbxxl is just really nicebbxxl is just really nice
Re: Retentions - what phone options to dial

I was paying £88 odd for full house TV, 200mb bb and talk unlimited.
My TiVo broke and they replaced it with a V6.
A few days later I got an email saying my new bill was £92.96/month.
I really wasn’t happy and decided that was enough to push me over to actually leave virgin.
I had never phoned and said I was going to leave before as I would never say I would do something I wasn’t going to.
First thing they said was no problem, then they asked why I was leaving.
When I told them he checked and said the price increase was nothing to do with my new box but was just the annual increase...
He then said that as I’d been with them 10 years they didn’t want to lose me. I said that I wanted the VIP package but wasn’t offered it onlinrpe.
He explained they could not do the new user offer but would see what he could do.
After working out the best deal he came back with £94/month
It’s only for 9 months but he said he was sure they could do something if I phoned back then.
So , for an extra £1.04 a month I have free phone calls to all mobiles rather than just virgin mobiles.
I have 350Mb rather than 200Mb
I have sky movies and sky sports, all channels and HD.

I’m thinking that is probably worth another £1.04 a month...
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