Re: Upgrading from deals on my account
yeah, you need to call them and they can do it over the phone. The £20 activation fee is more for people like me because I had a shub2. They sent me a swanky looking box out by courier with a shub3 in and a Tivo with all the relevant booklets, blab and installation gumpf. It is understandable when there is a cost involved on their part but when they can whack a couple of keys on a keyboard to get the job done then it should be for free.
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