Cable Forum - View Single Post - VM refuse to sign up to Ofcom code to protect loyal customers..

Skie · 27-10-2020, 19:28

The more distasteful thing I found (and the cancellations lady agreed with me) was that VM do deals for NHS/Emergency Services workers as new customers, but if you are already with them? Sweet FA. You can't access those deals, and it's pure luck what retentions/cancellations can apply to you. Surprised that one hasnt blown up yet, as it's a huge slap in the face.

It's a really bad image problem for Virgin. Especially as they continue to drag their heels on some of the voluntary practices and OFCOM are slowly dragging them across the coals and forcing them to adopt consumer friendly practices. Easier switching between suppliers being the most recent thing.

27-10-2020, 19:28	#12
Skie a giant headend Join Date: Jan 2011 Location: Liverpool Posts: 1,166	Re: VM refuse to sign up to Ofcom code to protect loyal customers.. The more distasteful thing I found (and the cancellations lady agreed with me) was that VM do deals for NHS/Emergency Services workers as new customers, but if you are already with them? Sweet FA. You can't access those deals, and it's pure luck what retentions/cancellations can apply to you. Surprised that one hasnt blown up yet, as it's a huge slap in the face. It's a really bad image problem for Virgin. Especially as they continue to drag their heels on some of the voluntary practices and OFCOM are slowly dragging them across the coals and forcing them to adopt consumer friendly practices. Easier switching between suppliers being the most recent thing.