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Old 24-10-2017, 20:00   #82
Raider999
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Re: Are VM frontline staff now discouraged from escalating customer issues?

Quote:
Originally Posted by RichardCoulter View Post
A fair question.

It's because I spend a huge amount every month with VM. By using such retention methods (the norm with many companies), this money stays within the VM eco system instead of going into the revenue of a competitor- keeping large spending customers is good for VM income streams and doubly good if this money can be kept out of the hands of a competitor.

These domestic & business income streams all go into the pot, increase investment and help to keep prices down for small and medium sized users.

You are obviously not paying as much as some, who are not getting these freebies and reductions, so why do you think you are paying such a huge amount?

As you have recently been given free access to Movies you were obviously not even on the top package as many VM customers are.
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