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Old 24-10-2017, 20:54   #81
RichardCoulter
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Join Date: Jan 2008
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Re: Are VM frontline staff now discouraged from escalating customer issues?

Quote:
Originally Posted by pip08456 View Post
I find it strange that you think that your getting a reduction in price and possibly a refund keeps prices down for others.
A fair question.

It's because I spend a huge amount every month with VM. By using such retention methods (the norm with many companies), this money stays within the VM eco system instead of going into the revenue of a competitor- keeping large spending customers is good for VM income streams and doubly good if this money can be kept out of the hands of a competitor.

These domestic & business income streams all go into the pot, increase investment and help to keep prices down for small and medium sized users.
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