Quote:
Originally Posted by livelysprite
I can't get my head around what that is supposed to mean. The way I read it is you only get £8 a day after you have been without broadband for 2 working days and if it's fixed on the 3rd day, you get nothing.
Just this month, the electrical cable in our street burned out and the burning damaged some virgin media cables underground. I had no electricity or broadband for two days. I called VM after two working days and an automated message said "you have been without broadband for 2 working days" and "you have not registered the fault, press 1 to register and get a credit on your next bill". I'll just have to wait and see if I get £8 per day.
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The way I read it, they will pay £8 per day from the third day if it's still off by 23:59 on the second day provided that the customer reported the fault immediately. Each day that you don't report it (even if VM know about it from another source) means one less day of compensation.
In the example you quoted, as it would have been off at 23:59 on the second day, you would get £8- even if VM fixed it at midnight.
Have I read it correctly when I take it to mean that priority fault customers don't have to serve the two waiting days?