Quote:
Originally Posted by Mythica
To be fair, I'd say the whole saga began when you assumed you could use unlimited data while roaming. I'm not here to be argumentative but apart from the FUP calculator not explaining how to calculate if you're part of a bundle, it is black and white that FUP applies while roaming, in my eyes that cant be argued and the fact some VM staff don't know this speaks volumes of the training that happens in VM, but that doesn't surprise me.
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At the time of heading off roaming I was unaware of the calculator or of any nominal cost for my SIM. There should be direct clear links to such information. There are not. In effect I am like any Jo Bloggs with a new toy and no upfront documentation telling me that Roam as at Home was actually misleading guidance. You are telling me that it is not Roam like at Home. Just like any Jo Bloggs my assumptions seemed to be confirmed by the fact that I got no data warning, credit warning or any charges in my mobile bills. The facts that you have ended up having to repeat frequently on my behalf are only in black and white if you know where to find them. They are as hidden as the notice on Alpha Centuri
As I type I am in conversation with another department where the OP has gone off to speak to a manager, because they don't know the definitive answer either. His assumption was the same as mine, i.e no charges for unlimited SIMs of the Ooomph kind in the EU. He was surprised that there is a charge and told me that he had given that advise to other callers.
Sorry mate. In the end you may well be right, but most, not all VM employees haven't discovered this yet.
I am not going to respond again for now, unless I come up with definitive new information with documentation that tells me precisely what I should put in the calculator, if anything, £25 or £32 or something else.
Bye for now.