Quote:
Originally Posted by General Maximus
Roughbeast just make a mental note of the time and date of the phone call and hopefully it will have been recorded as well. As Ben said, the website hasn't been updated properly and if anything does come of it you can raise all the points I have and prove that you have shown due diligence by contacting them for the "correct" information as you were unable to find it online and that was the information you was given so you have done everything right and they are in the wrong.
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Thanks mate. VM incompetence astounds me.
I had a further call with the 'Concerns' department. The OP was excellent and really tried her best to get an answer. She couldn't find an answer in any documentation. She spoke to her immediate line manager who repeated the view that Roam as at Home meant just that and so no charges have been made or would be made. I asked for documentation that confirmed that, but just as I made that request, the manager of the whole department walked past the OP and was of the same view as Mythica, that a nominal price for the cost of my SIM should be applied, i.e. £25.00. On the calculator that would give me a roaming allowance of 10.74GB.
Naturally, I asked why I hadn't been charged by the system and why I hadn't received a data or credit warning. The manager reported that she didn't know why, but that I wouldn't be charged now or retrospectively. I then asked where in my contract or billing details it stated that £25 was the nominal cost of my SIM. She had to admit that this was not stated in either location. Finally, I asked what would happen if I went on holiday in the EU next week and caned my SIM again. Would I be charged? She wasn't sure, but thought I should be.
I wanted all this in writing, so asked her to email me with a full explanation of what my EU roaming allowance really is and why the system doesn't want to charge me for going way over the limit unsuspectingly. Needless-to-say I don't have great hopes that I will be any the wiser.
My next planned EU visit is in May, so we shall see, or perhaps we won't. If we leave the EU with No Deal it probably all ends anyway.