[rodd]

Demonstrating and spelling out, how easy and trouble-free it is for customers to change their services, could be one of the most effective ways to make ntl improve their services.

It is often the customers' inertia and apprehension of hassle that holds back customers from switching service providers. This is something that ntl relies upon, they hardly want all their customers knowing how easy it is, or they will all likely be changing.

Showing customers, the ease that a change can be made, will help customers to make the change, and will encourage ntl to improve. It will also make ntl take more notice of this site, as they seem to be of the opinion that we can be ignored.
To quote Ashg - we could close the site down, ride out a few weeks bad press and quietly ignore the many protest sites and alternative sites that would undoubtedly spring up. But that's actually the easy way out. End-quote.

This type of thread adds to the effective impact that this site will have on ntl, and strengthens our hand. We need more of it.