Slamtech, part of the new
www.play.com online store.
Ordered a mobile phone battery on 7th April.
It turned up but was about a millimetre too long.
Sent it back once they responded to the last of multiple emails and gave me a freepost return address.
They said they sent a replacement on 21st April, it didn't arrive so they blamed Royal Mail on 25th June after many emails to them.
They said they sent a replacement on 25th June and it still hasn't arrived and they are no longer responding to emails or their (well hidden) phone number.
Judging by the feedback on their site, I am not the only one having problems. Play.com don't respond to emails so far either!!!
I hate it when online shops do this!!!!!!