Let me tell you a story (true, happened to someone close to me..me
)
i woke up this morning, giidy with delight that i had ESPN and BT sport
I turned on tv...no BT sport, no ESPN. Unhappy bunny.
I went online, checked, and ticked boxes for free BT sports. Unfortunately, as it was after 1 Aug, they were going to charge me for HD (£3).
I (after palpitations, fear of humility on this forum) sent email at 5:30 am saying that not only was this bunny unhappy, I wanted it sorted by Monday regarding the charge, or i would cancel (i tend to use nuclear missiles strategy, then worry about fallout, like, having to pay for BT elsewhere)
I got an automated reply, and when i came home from work, a reply saying yada yada, if standard Q&A does not answer your questions, reply to this email. I did.
I got a phone call on my mobile (though can't remember giving it out) from a pleasant woman, who apologised for the hassle, and of course told me to not worry, it will be sorted. She will check on Monday, and make sure it is sorted.
Now, as much as you might criticize BT of old, that was good service.
I am now at defcon 5 (I am also hoping that is the lowest setting, or i might accidentally start a war)