Quote:
Originally Posted by Horizon
For years, I took the "moral" high ground and never phoned for discounts, as I thought it was unethical, while all all along reading posts here about people getting great discounts.
One day I thought to myself, what, as with most business', VM are overcharging for their products and the discounted price is closer to the true price? I then phoned up retentions and never looked back. 
These days I think the discounted prices are overcharged too!  |
It's obviously a very profitable way for VM to operate. Most don't haggle so vastly overpay. If they do there is sufficient margin to discount and still make a profit/retain custom.
Retention is everything, so there's always a retention dept. Think they only work office hours, so the OP might have got through to normal CS who will give nothing. Either ring back, or cancel and they'll contact you, sharpish !