Quote:
Originally Posted by daveoc14
Hadn't tried roobooting router. Just done it, it's made no difference. Everything is working fine apart from Prime.
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Please don't think were patronising you, but are both V6 boxes linked up to the same Prime account with the same Prime username and password on both your boxes? Even if that's is a yes, then try re logging out and then back in again on both your boxes with the same personal details. Just thinking it maybe a problem with your logging in or Prime account user details rather than VM?
---------- Post added at 14:07 ---------- Previous post was at 13:59 ----------
.. or do Settings>Network>Connect to Virgin Media Server now or >View Network Status/Diagnostics. Just to recheck your connectivity to the servers on your problematic V6 box. I done this on my 2nd box in bedroom when it failed to connect to my main box. Also check if both your box is connecting by 2.4GHz or 5Ghz to your VM Hub 3, assuming your 2nd box is using WiFi, and if both are enabled in the Hub 3 settings?