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daveoc14 · 14-08-2019, 09:59

Several people are reporting in the Virgin Community forum that they cannot get the Prime app working on their V6 box. I'm one of them. It's working ok on the V6 box in the bedroom but on the box downstairs it just brings up a spinning circle that eventually changes to an error message saying cannot show video refer to Amazon/videohelp.

I've rebooted the box and logged out and back in to Prime but it makes no difference. It's been working fine since day one of launch and it's working fine on my blu ray and tv Prime apps.

Seems strange that it's working on the upstairs box but not downstairs. Anyone else having problems?.

14-08-2019, 09:59	#1
daveoc14 cf.member Join Date: Nov 2013 Posts: 42	Amazon Prime Down? Several people are reporting in the Virgin Community forum that they cannot get the Prime app working on their V6 box. I'm one of them. It's working ok on the V6 box in the bedroom but on the box downstairs it just brings up a spinning circle that eventually changes to an error message saying cannot show video refer to Amazon/videohelp. I've rebooted the box and logged out and back in to Prime but it makes no difference. It's been working fine since day one of launch and it's working fine on my blu ray and tv Prime apps. Seems strange that it's working on the upstairs box but not downstairs. Anyone else having problems?.