Quote:
Originally Posted by Skie
I think it was okay when I was with them a while back. But mergers are rarely about doing things well and they can tend to be a race to the bottom. I'd honestly expect VM to not change a habit of a lifetime, they'll more than likely offshore O2's customer services if they are still UK based.
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It's a merger and no reason that VM will dominate decisions like this one. Indeed, the Chief Commercial Officer for Mobile in the merged company will come from O2.
https://www.broadbandtvnews.com/2021...nts-confirmed/
And when BT acquired EE, it subsequently committed to onshoring call centres which it has achieved.