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Old 26-05-2020, 10:57   #4
Kushan
FORMER Virgin Media Staff
 
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
Kushan has a bronzed appealKushan has a bronzed appeal
Kushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appeal
Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Even though the 350Mbit package is provisioned above 400, it shouldn't be sold as 400mbit, it's 350 with overhead to ensure you actually hit 350 - OFCOM would have something to say if Virgin started selling 400Mbit without further overhead.

That said, given oscarandjo is actually on M200, my suspicion is that there's been a miscommunication here and that he's been sold M100 that's doubled to M200. Either that or the agent flat out lied - either about 200mbit being doubled, or about 350Mbit being 400.

I would get straight onto CS again and clarify if you've been sold what you think you have, then abandon ship immediately if you have not. If they put up a fight, demand to raise an internal complaint against the agent.
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