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neilwheatcroft · 28-12-2020, 15:57

Thanks General Maximus. I called Tech Support again today and went through a few troubleshooting steps, that I’d already been through - eg pin resetting the Superhub. I requested they sent an engineer out, but they weren’t interested. They basically said that if I wasn’t happy with the speed then I could cancel my contract! I’m paying for 500 Meg and generally getting between 45 and 150 Meg. I don’t really want to cancel, I just want to get it fixed. I can’t seem to get them to fix it, though. Any suggestions?

28-12-2020, 15:57	#3
neilwheatcroft cf.member Join Date: Dec 2004 Posts: 11	Re: Erratic speeds on 500M service WD23 Thanks General Maximus. I called Tech Support again today and went through a few troubleshooting steps, that I’d already been through - eg pin resetting the Superhub. I requested they sent an engineer out, but they weren’t interested. They basically said that if I wasn’t happy with the speed then I could cancel my contract! I’m paying for 500 Meg and generally getting between 45 and 150 Meg. I don’t really want to cancel, I just want to get it fixed. I can’t seem to get them to fix it, though. Any suggestions?