Quote:
"This decision and fine is not justified, proportionate or reasonable. A small percentage of customers were charged an incorrect amount when they ended one or more of their services early and for that we are very sorry," said Tom Mockridge, chief executive of Virgin Media.
Virgin Media said it had mistakenly overcharged 1.5% of its 5.5 million cable customers between September 2016 and August 2017.
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That small percentage is 82,000 !
VMs disconnection fees always have been unfair, particularly if moving and VM can't provide the service in a new area.